Level 2 Skills Programmes

Any of the below unit standards can be clustered to suit your needs.

  ID UNIT STANDARD TITLE NQF LEVEL CREDITS
Core  117887  Complete basic business calculations  02 
Core  114895  Define the core concepts of the wholesale and retail environment  02  10 
Core  114903  Interact with customers  02 
Fundamental  119463  Access and use information from texts  02 
Fundamental  9009  Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems  02 
Fundamental  7480  Demonstrate understanding of rational and irrational numbers and number systems  02 
Fundamental  9008  Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts  02 
Fundamental  119454  Maintain and adapt oral/signed communication  02 
Fundamental  119460  Use language and communication in occupational learning programmes  02 
Fundamental  7469  Use mathematics to investigate and monitor the financial aspects of personal and community life  02 
Fundamental  9007  Work with a range of patterns and functions and solve problems  02 
Fundamental  119456  Write/present for a defined context  02 
Elective  114891  Count stock for a stock-take  02 
Elective  114912  Maintain a safe and secure wholesale and retail environment  02  10 
Elective  114906  Mark merchandise and maintain displays  02  10 
Elective  114902  Operate a computer in a Wholesale/Retail outlet  02 
Elective  114894  Process payment at a Point of Sales (POS)  02  10 
Elective  114889  Record transactions  02 
Elective  114911  Resolve customer queries / complaints  03 
Elective  114900  Sell products to customers in a Wholesale and Retail outlet  03  12 
Elective  243673  Identify the role of the fast moving consumer goods merchandiser in the wholesale and retail industry  02 
Elective  114904  Implement promotional instructions  02 
Elective  114912  Maintain a safe and secure wholesale and retail environment  02  10 
Elective  114906  Mark merchandise and maintain displays  02  10 
Elective  114896  Receive stock  03  12 
Elective  243679  Recommend orders for clients in a fast moving consumer goods environment  03 
Elective  243681  Uplift stock for return  03 
Elective  114891  Count stock for a stock-take  02 
Elective  114912  Maintain a safe and secure wholesale and retail environment  02  10 
Elective  117899  Pick stock in a distribution centre/warehouse  02  12 
Elective  243712  Address customer queries in a wholesale environment  03  10 
Elective  114896  Receive stock  03  12 
Elective  243680  Take orders from customers  03  12 
Elective  10354  Contribute to a diverse working environment in a Contact Centre  02 
Elective  254594  Handle help desk queries  02  12 
Elective  10349  Input data received onto appropriate computer packages within a Contact Centre  02  12 
Elective  114912  Maintain a safe and secure wholesale and retail environment  02  10 
Elective  13885  Provide information to customers in a Contact Centre  02  12 
Elective  11911  Resolve customer queries / complaints  03 

 

Level 5 Skills Programmes

Any of the below unit standards can be clustered to suit your needs.

 

Unit Standard Title Credit value Specified Practical Workplace Experience Activities / Specific outcomes for each module
Analyze leadership and related theories in a work context 8 Explain the concept of leadership.
The roles and qualities of a leader are explained using examples.
Apply a systems approach to decision making 6 Engage with stakeholders in analyzing the issue/problem and developing solutions.
Select feasible solutions through a systems approach.
Apply mathematical analysis to economic and financial information 6 Apply mathematical techniques to calculate and represent financial and economic data.
Apply mathematical analysis to indicate economic relationships.
Apply the principles of ethics to improve organizational culture 5 Apply the concept of corporate ethics to a unit.
Analyze a unit in relation to the principles of corporate ethics.
Develop, implement and evaluate a project plan 8 Select a work-based project for a unit.
Scope a work-based project for a unit.
Manage the finances of a unit 8 Interpret financial statements.
Describe and prepare financial forecasts.
Use communication techniques effectively 8 Lead discussions and chair meetings.
Generate a variety of workplace reports using various data gathering techniques.
Apply the principles of knowledge management 6 Analyse a unit according the entity`s knowledge management policies and procedures.
Develop a knowledge management implementation plan for a unit.
Build teams to achieve goals and objectives 6 Apply the theory of teams to team dynamics.
Explain the process of building teams.
Create and manage an environment that promotes innovation 6 Analyse own unit in terms of opportunities for innovation.
Develop a plan for creating an environment conducive to innovation.
Develop, implement and evaluate an operational plan 8 Develop operational strategies for a unit.
Develop an operation plan for a unit.
Devise and apply strategies to establish and maintain workplace relationships 6 Liaise and network with internal and external stakeholders.
Devise and apply a strategy to establish constructive relationships with manager(s).
Formulate recommendations for a change process 8 Analyze an area requiring the implementation of a change process.
Select a model for implementing a change management process.
Lead people development and talent management 8 Analyse education, training and development needs of members of a unit.
Compile a people development plan for a unit.
Manage a diverse work force to add value 6 Demonstrate understanding of the reality of diversity and its value in a unit.
Manage team members taking into account similarities and differences.
Monitor and evaluate team members against performance standards 8 Formulate performance standards for team members in a unit.
Establish systems for monitoring performance.
Monitor, assess and manage risk 8 Identify potential risks and assess the impact thereof in a unit.
Develop contingency plans for managing risk.
Select and coach first line managers 8 Select first line manager for a specific position.
Plan the coaching process of a first line manager.
Conduct a disciplinary hearing 15 Investigate the allegation.
Prepare for a hearing.
Manage shrinkage and losses in a wholesale and retail unit 12 Plan the reduction of shrinkage and losses.
Implement and evaluate shrinkage and loss reduction action plans.
Schedule staff 10 Determine operational staff requirements.
Develop a staffing plan.