Level 2 Skills Programmes
Any of the below unit standards can be clustered to suit your needs.
ID | UNIT STANDARD TITLE | NQF LEVEL | CREDITS | |
Core | 117887 | Complete basic business calculations | 02 | 5 |
Core | 114895 | Define the core concepts of the wholesale and retail environment | 02 | 10 |
Core | 114903 | Interact with customers | 02 | 8 |
Fundamental | 119463 | Access and use information from texts | 02 | 5 |
Fundamental | 9009 | Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems | 02 | 3 |
Fundamental | 7480 | Demonstrate understanding of rational and irrational numbers and number systems | 02 | 3 |
Fundamental | 9008 | Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts | 02 | 3 |
Fundamental | 119454 | Maintain and adapt oral/signed communication | 02 | 5 |
Fundamental | 119460 | Use language and communication in occupational learning programmes | 02 | 5 |
Fundamental | 7469 | Use mathematics to investigate and monitor the financial aspects of personal and community life | 02 | 2 |
Fundamental | 9007 | Work with a range of patterns and functions and solve problems | 02 | 5 |
Fundamental | 119456 | Write/present for a defined context | 02 | 5 |
Elective | 114891 | Count stock for a stock-take | 02 | 5 |
Elective | 114912 | Maintain a safe and secure wholesale and retail environment | 02 | 10 |
Elective | 114906 | Mark merchandise and maintain displays | 02 | 10 |
Elective | 114902 | Operate a computer in a Wholesale/Retail outlet | 02 | 6 |
Elective | 114894 | Process payment at a Point of Sales (POS) | 02 | 10 |
Elective | 114889 | Record transactions | 02 | 8 |
Elective | 114911 | Resolve customer queries / complaints | 03 | 8 |
Elective | 114900 | Sell products to customers in a Wholesale and Retail outlet | 03 | 12 |
Elective | 243673 | Identify the role of the fast moving consumer goods merchandiser in the wholesale and retail industry | 02 | 8 |
Elective | 114904 | Implement promotional instructions | 02 | 6 |
Elective | 114912 | Maintain a safe and secure wholesale and retail environment | 02 | 10 |
Elective | 114906 | Mark merchandise and maintain displays | 02 | 10 |
Elective | 114896 | Receive stock | 03 | 12 |
Elective | 243679 | Recommend orders for clients in a fast moving consumer goods environment | 03 | 8 |
Elective | 243681 | Uplift stock for return | 03 | 5 |
Elective | 114891 | Count stock for a stock-take | 02 | 5 |
Elective | 114912 | Maintain a safe and secure wholesale and retail environment | 02 | 10 |
Elective | 117899 | Pick stock in a distribution centre/warehouse | 02 | 12 |
Elective | 243712 | Address customer queries in a wholesale environment | 03 | 10 |
Elective | 114896 | Receive stock | 03 | 12 |
Elective | 243680 | Take orders from customers | 03 | 12 |
Elective | 10354 | Contribute to a diverse working environment in a Contact Centre | 02 | 8 |
Elective | 254594 | Handle help desk queries | 02 | 12 |
Elective | 10349 | Input data received onto appropriate computer packages within a Contact Centre | 02 | 12 |
Elective | 114912 | Maintain a safe and secure wholesale and retail environment | 02 | 10 |
Elective | 13885 | Provide information to customers in a Contact Centre | 02 | 12 |
Elective | 11911 | Resolve customer queries / complaints | 03 | 8 |
Level 5 Skills Programmes
Any of the below unit standards can be clustered to suit your needs.
Unit Standard Title | Credit value | Specified Practical Workplace Experience Activities / Specific outcomes for each module |
---|---|---|
Analyze leadership and related theories in a work context | 8 | Explain the concept of leadership. The roles and qualities of a leader are explained using examples. |
Apply a systems approach to decision making | 6 | Engage with stakeholders in analyzing the issue/problem and developing solutions. Select feasible solutions through a systems approach. |
Apply mathematical analysis to economic and financial information | 6 | Apply mathematical techniques to calculate and represent financial and economic data. Apply mathematical analysis to indicate economic relationships. |
Apply the principles of ethics to improve organizational culture | 5 | Apply the concept of corporate ethics to a unit. Analyze a unit in relation to the principles of corporate ethics. |
Develop, implement and evaluate a project plan | 8 | Select a work-based project for a unit. Scope a work-based project for a unit. |
Manage the finances of a unit | 8 | Interpret financial statements. Describe and prepare financial forecasts. |
Use communication techniques effectively | 8 | Lead discussions and chair meetings. Generate a variety of workplace reports using various data gathering techniques. |
Apply the principles of knowledge management | 6 | Analyse a unit according the entity`s knowledge management policies and procedures. Develop a knowledge management implementation plan for a unit. |
Build teams to achieve goals and objectives | 6 | Apply the theory of teams to team dynamics. Explain the process of building teams. |
Create and manage an environment that promotes innovation | 6 | Analyse own unit in terms of opportunities for innovation. Develop a plan for creating an environment conducive to innovation. |
Develop, implement and evaluate an operational plan | 8 | Develop operational strategies for a unit. Develop an operation plan for a unit. |
Devise and apply strategies to establish and maintain workplace relationships | 6 | Liaise and network with internal and external stakeholders. Devise and apply a strategy to establish constructive relationships with manager(s). |
Formulate recommendations for a change process | 8 | Analyze an area requiring the implementation of a change process. Select a model for implementing a change management process. |
Lead people development and talent management | 8 | Analyse education, training and development needs of members of a unit. Compile a people development plan for a unit. |
Manage a diverse work force to add value | 6 | Demonstrate understanding of the reality of diversity and its value in a unit. Manage team members taking into account similarities and differences. |
Monitor and evaluate team members against performance standards | 8 | Formulate performance standards for team members in a unit. Establish systems for monitoring performance. |
Monitor, assess and manage risk | 8 | Identify potential risks and assess the impact thereof in a unit. Develop contingency plans for managing risk. |
Select and coach first line managers | 8 | Select first line manager for a specific position. Plan the coaching process of a first line manager. |
Conduct a disciplinary hearing | 15 | Investigate the allegation. Prepare for a hearing. |
Manage shrinkage and losses in a wholesale and retail unit | 12 | Plan the reduction of shrinkage and losses. Implement and evaluate shrinkage and loss reduction action plans. |
Schedule staff | 10 | Determine operational staff requirements. Develop a staffing plan. |